FAQ for Preparers

This list of frequently asked questions is for tax preparers. If you're looking for help on how to sign, upload or download documents, see the FAQ for End Users or contact your tax preparer for assistance.

What is TaxFolder?

TaxFolder is a secure, online platform that helps you work virtually with your clients. It includes:

  • Collecting client information and documents securely
  • Requesting and receiving electronic signatures on forms
  • Integrating these online services with TaxCycle
  • Managing engagements across your team

Online platform? What if my clients visit me at the office?

Even if you have occasional in-person visits with your clients, you can still use TaxFolder to manage engagement and signatures for those clients. They can sign electronically on a touch screen tablet or phone in your office.

Why switch to TaxFolder? I already have a process in place

With TaxFolder you can run your practice virtually and more seamlessly support your in-person clients. TaxFolder enables you to spend more time providing value-add guidance to clients, and less time collecting information, doing follow-ups, and managing the endless bits of workflow.

What does TaxFolder cost?

Current pricing is available at www.taxcycle.com/pricing.

How do I sign up?

Sign up for TaxFolder when you purchase your TaxCycle license at www.taxcycle.com/pricing.

I have a big practice with multiple team members. How do we use TaxFolder and coordinate across the firm?

TaxFolder was built with the flexibility of being able to support a sole practitioner or a larger firm. TaxFolder allows you to assign engagements to your team members and track their progress through the online portal.

Can I use TaxFolder to upload and send files that aren't from TaxCycle?

Yes. Sign in to the TaxFolder Client Dashboard to upload a document and send it for signature or approval.

Can I add my logo to brand the emails and portal for document upload?

Yes, you can add your logo and it will appear in emails that go to your clients and in the header of the client upload portal.

Why clients need to provide their phone number to sign documents?

To sign or download a document, your clients are asked to verify their identity using key information. This includes at least the last four digits of their phone number and a verification code sent to that number. If they have a mobile number, they will enter the last four digits of the number to receive a text message with the verification code. If they have a land line, the verification process will call them and will provide the verification code by voice. In addition, they may also be required to provide identifying information from their tax return. (Please note that international phone numbers from some countries are not supported at this time.)

We require this step to help protect your clients from fraud. We have consulted with the Canada Revenue Agency (CRA) on the process we have in place. They state that electronic filers (tax preparers) are responsible for verifying the identity of the taxpayer, both to protect their own interests and the integrity of the tax system. Email alone is not a secure form of communication, and an email can easily be forwarded or misdirected. Sending the link to request a signature by email AND requiring verification through code delivered by a phone number provides increased assurance as to the identity of the person signing the document. The person signing the document must have access to both means of communication at the time they sign the document to gain access.

Do my clients need a TaxCycle Account?

For uploading documents to share with you, you can invite your client to create a TaxCycle Account. They will then sign in with their email address and password. They can also secure this account with two-factor authentication if they wish.

I need more help. Where can I find help and documentation?

Documentation for preparers on how to use TaxFolder resides on the TaxCycle website. Please visit www.taxcycle.com/documentation/taxfolder.

We also maintain a section on troubleshooting common issues with TaxFolder. Please visit www.taxcycle.com/documentation/taxfolder/troubleshooting-taxfolder/ for a list of current topics.

How do I contact support?

As a tax preparer, you can contact TaxCycle technical support to ask questions and resolve any issues. Please visit www.taxcycle.com/support. You are responsible for supporting your clients as they use TaxFolder to sign and share documents. Please direct them to the FAQ for End Users.